FAQ & Contact

// Frequently asked questions

Shipping is a flat fee based on your location and the weight of your order.

Yes! We are based in the US which makes international shipping very expensive so we apologize for that. Not all countries are available but more will be added as logistics get sorted out.

Please be aware that international orders may be subject to customs fees, VAT, or import taxes, which are the responsibility of the customer. These charges are determined by local customs authorities and are not included in your order total.

We will work quickly to ship your order as soon as possible but please allow ~1 week processing time. Once your order has shipped, you will receive an email with further information and tracking details if available.

If your purchase contains a preorder item, it will only ship when that item arrives!

To keep track of item availability, please check out Product Status page 🔎

REFUNDS

All digital item sales are final and no refunds will be given.

If your physical item order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue and we’ll review the issue to make it right with a replacement or refund when appropriate!

RETURNS

We do not accept returns or exchanges for change of mind, sizing issues, or preference after an order has been placed but you're always welcome to contact us with your specific concerns!

CANCELLATIONS

For regular orders, please contact us as soon as possible with your order number. However, once an order has been processed, it can no longer be cancelled!

Once an order has been shipped, we are not responsible for delays or losses caused by the carrier or customs.

Should there be a loss on their part, contact us and we can try to file a claim to get you sorted!

If your tracking hasn’t updated for an extended period, contact us and we’ll assist where possible!